11k Privacy Policy
This Privacy Policy explains how 11k collects, uses, stores, and protects the personal information of members in the Philippines. By using the platform, you agree to the data practices described here. Please read this policy carefully before registering or using any platform features.
Last updated: June 2025 · Applies to all registered members and visitors in the Philippines
Privacy Policy Full Text
1. What Information Does 11k Collect?
When you register or use the 11k platform, we collect certain personal information to operate your account and provide our services. The categories of data we collect include:
- Account information: Full name, date of birth, email address, username, and password (stored in encrypted form) provided during registration.
- Identity verification data: Government-issued ID details or documents submitted when required for age or identity verification.
- Payment and transaction data: Deposit and withdrawal records processed in Philippine Peso (PHP), including transaction dates, amounts, and payment method types. We do not store full card numbers or full bank account details directly.
- Device and browser data: IP address, browser type, operating system, device model, and screen resolution, collected automatically when you access the platform.
- Usage data: Pages visited, features used, bet history, game sessions, and time spent on the platform, used to improve the service and detect unusual activity.
- Cookies and similar technologies: Session data, preference settings, and analytics information collected via cookies when you browse the platform.
2. Why Do We Use Your Data?
11k uses the personal information collected for the following purposes:
- To create, verify, and manage your member account on the platform.
- To process deposits and withdrawals in Philippine Peso and maintain accurate transaction records.
- To verify your age and identity in compliance with applicable Philippine regulations.
- To detect, investigate, and prevent fraudulent activity, money laundering, and unauthorized account access.
- To personalize your experience on the platform and surface content relevant to your activity, such as preferred sports or game categories.
- To send essential account communications, including security alerts, transaction confirmations, and policy updates. We do not send promotional messages without your consent.
- To comply with legal obligations applicable to online gaming operators in the Philippines.
- To analyze platform performance and improve the overall user experience for Filipino members.
3. Cookies and Tracking Technologies
The 11k platform uses cookies and similar tracking technologies to support the functionality of the site and to understand how members use the platform. The types of cookies we use include:
- Essential cookies: Required for the platform to function, including maintaining your login session and remembering your preferences during a visit.
- Analytics cookies: Used to collect anonymous data about how pages are accessed and which features are used most, helping us improve platform performance.
- Security cookies: Help detect and prevent fraudulent login attempts and unusual account activity.
Most browsers allow you to control or disable cookies through their settings. However, disabling essential cookies may affect your ability to log in or use certain platform features. By continuing to use the 11k platform, you agree to the use of cookies as described above.
4. How Is Your Data Stored and Protected?
11k takes the security of member data seriously. We implement technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:
- Encrypted storage of passwords and sensitive account credentials.
- Secure transmission of data between your browser and our servers using industry-standard protocols.
- Access controls limiting which personnel can view or process member data.
- Regular review of our data security practices to address emerging risks.
Your data is stored on servers maintained with appropriate physical and digital security. While we take reasonable steps to protect your information, no online system can guarantee absolute security. You are also responsible for keeping your login credentials confidential.
We retain personal data for as long as your account remains active or as required by applicable law. When data is no longer needed, it is deleted or anonymized in accordance with our internal data retention procedures.
5. Sharing Your Data with Third Parties
11k does not sell your personal information to third parties. We may share limited data with trusted third parties only in the following circumstances:
- Payment processors: To facilitate deposits and withdrawals in Philippine Peso, we share necessary transaction data with licensed payment service providers. These providers are bound by their own data protection obligations.
- Identity verification services: Where age or identity verification is required, relevant identification data may be shared with approved verification providers.
- Legal compliance: We may disclose information to regulatory authorities, law enforcement agencies, or courts when required to do so by Philippine law or in response to a valid legal request.
- Platform service providers: Trusted technical partners who assist with platform hosting, analytics, or security may have access to data strictly limited to what is necessary for their service. They are prohibited from using your data for any other purpose.
We do not share your data with advertisers or unrelated commercial third parties.
6. Your Rights as a Member
As a member of the 11k platform in the Philippines, you have the following rights regarding your personal data:
- Right to access: You may request a summary of the personal information we hold about you at any time.
- Right to correction: If any of your account information is inaccurate or outdated, you may request that it be corrected. Some corrections can be made directly within your member dashboard.
- Right to deletion: You may request the deletion of your personal data, subject to any legal obligations that require us to retain certain records (such as transaction history for regulatory compliance).
- Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. This will not affect the lawfulness of any processing that took place before withdrawal.
To exercise any of these rights, contact our support team at: [email protected]. We will respond to verified requests within a reasonable timeframe.
7. Protection of Minors
The 11k platform is strictly intended for individuals aged 21 and above in the Philippines. We do not knowingly collect personal data from anyone under the legal gaming age. If we become aware that a minor has registered or submitted personal information, we will take immediate steps to close that account and delete the associated data.
Parents and guardians who believe a minor may have accessed the platform are encouraged to contact support at [email protected] so that appropriate action can be taken promptly.
8. Updates to This Policy and How to Contact Us
11k may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When changes are made, the revised policy will be published on this page with an updated effective date. Continued use of the platform after any update constitutes your acceptance of the revised policy.
We encourage all members to review this policy periodically to stay informed about how their data is handled. For questions about this Privacy Policy, data access requests, or any privacy-related concerns, please contact us at:
Support email: [email protected]
For general platform questions, visit the FAQ page or review the Terms and Conditions for full platform rules.
Have Questions About Your Data or Account?
Our FAQ covers common questions about accounts, security, and payments. You can also log in to manage your account settings directly.